Service feedback, lost property and other queries

For bus service feedback, lost property or any other queries related to bus services, please contact the bus operator.

Other queries

Local Authorities and the West of England Combined Authority manage different parts of the region’s bus information and infrastructure. Please use the form below to find out who to send your query to.

If it’s something that our Transport Operations team can help with, you’ll be able to send your query directly to them via this form.

Phone
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Please contact Bath & North East Somerset Council on 0122 539 4041 or email [email protected].
Please contact Bristol City Council on 0117 922 4454 or email [email protected].
Please contact North Somerset Council on 0193 442 6715 or email [email protected].
Please contact South Gloucestershire Council on 0145 486 8004 or email [email protected].
Please contact Bath & North East Somerset Council on 0122 539 4041 or email [email protected].
Please contact Bristol City Council on 0117 922 2910 or email [email protected].
Please contact North Somerset Council on 0193 442 6715 or email [email protected].
Please contact South Gloucestershire Council on 0145 486 8004 or email [email protected].
Please contact customer service on 0117 457 8561 or email [email protected].
Please contact North Somerset Council on 0193 442 6715 or email [email protected].
Please contact North Somerset Council on 0193 442 6715 or email [email protected].
What is your query?(Required)
Please provide as many details as possible.
Alternatively, you can call the Transport Operations team on 0117 374 1265.
What is your query?(Required)
Please provide as many details as possible.
Alternatively, you can call the Transport Operations team on 0117 374 1265.
What is your query?(Required)
Please provide as many details as possible.
Alternatively, you can call the metrobus team on 0117 922 2910.
What is your query?(Required)
Please provide as many details as possible.
Alternatively, you can call the Transport Operations team on 0117 374 1265.
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Your data will be processed and held by the West of England Combined Authority on behalf of the four Local Authorities in the West of England: Bath and North East Somerset, Bristol City, North Somerset and South Gloucestershire Councils.

Please note that depending on the nature of your enquiry your details may be shared with any of the Local Authorities in the West of England who may be best placed to answer your query. Their own Privacy Policy will apply in these cases:

Bath & North East Somerset Council Privacy Policy

Bristol City Council Privacy Policy

North Somerset Council Privacy Policy

South Gloucestershire Council Privacy Policy

By submitting your details you agree to your details being shared and to the other terms available within our Privacy Policy.

metrobus

Our Transport Operations team will be able to help with most of your metrobus queries. Please use the form below to find information or to contact the team.

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What does your query relate to?*
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You can find information on tickets here.
You can find information on where to buy tickets here.
If you have experienced an issue using your Travelcard please contact the Travelcards Customer Service team.

For information on how to get a Travelcard, see Travelwest Travelcards.
English concessionary bus passes (Older and disabled persons) are accepted on all metrobus services.

There’s no need for a separate ticket, just present your pass to the driver as you do on a regular bus.

Those passengers holding a disabled persons can enjoy free bus travel 24/7 across the Mayoral Combined Authority (Bath & North East Somerset, Bristol, South Glos) and North Somerset.
The mTickets app is supplied and supported by First. For technical support, please contact the mTickets customer service team:

Online support form: https://www.firstbus.co.uk/help-and-support/help-our-apps/contact-app-support

Email: [email protected]

Telephone: 03300 947 577 (Normal opening hours: 7am – 10pm, seven days a week)
You can find timetable information about each metrobus route in a number of ways:

– This site, by clicking on the relevant metrobus service under the ‘services’ heading at the top of each page – each service page contains a downloadable timetable and route map.

– The travelwest website, under routes and timetables.

– Pamphlets, which can be found at the Long Ashton park and ride site, Bristol bus station and the Bristol Tourist Information office.
You can find live running information and travel updates the following way:

– Visiting the bus travel updates section of the travelwest website.

– Visiting the Live Arrivals page on the travelwest journey planner.

– Looking at the real time information display on the iPoint at all metrobus stops

– Visiting the metrobus and First West of England twitter pages.
We’re sorry to hear this – please provide further details below (please include: iPoint used, ticket that you attempted to purchase, direction, date and time of travel)
We’re sorry to hear this – please provide further details below.
We’re sorry to hear this – please provide further details below.
Please provide further details below.
We’re sorry to hear this – please contact the operator on the details below:

Please call 0117 929 1613 (Mon – Fri 11:00 – 16:00)
We’re sorry to hear this – please provide further details below.
Please contact First Bus:
Call 0345 646 0707 between 9am to 5pm Monday – Friday. The quieter times are usually between 11am and 3pm so you may prefer to call then, as there will be less of a wait to speak to a Customer Service advisor.
Alternatively you can use the Online Contact Form
Please contact First Bus:
Call 0345 646 0707 between 9am to 5pm Monday – Friday. The quieter times are usually between 11am and 3pm so you may prefer to call then, as there will be less of a wait to speak to a Customer Service advisor.
Alternatively you can use the Online Contact Form
Please contact Bristol City Council.

Call 0117 922 200 or use the Bristol City Council online form
Please complete the form below and a member of the metrobus team will get in touch as soon as possible.

Alternatively, you can call us on 0117 922 2910. (lines are open 0900 – 1700 Mondays – Thursdays and 0900 – 1630 on Fridays)
For information on the West of England Local Transport Plan, see Infrastructure page. Or call our press office on 0117 428 6210 or email [email protected]
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Please contact First Bus:
Call 0345 646 0707 between 9am to 5pm Monday – Friday. The quieter times are usually between 11am and 3pm so you may prefer to call then, as there will be less of a wait to speak to a Customer Service advisor.
Alternatively you can use the Online Contact Form
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Travelcards

Travelwest Travelcards team

For any Travelcard's issues, including the Travelcards portal and lost or stolen cards, please contact the SWSAL helpline. Normal opening hours: 9am – 5pm, Monday to Friday.

Looking for Concessionary Travelcards instead?
Follow this link for Concessionary Travelcards information and contact details

Follow up on a bus comment or complaint

If a bus operator doesn’t deal with your comment or complaint, we suggest contacting Bus Users UK or the Western Traffic Commissioner – both exist to help customers and keep an eye on bus operators. When writing a complaint remember to include time of incident and the route, plus as much detail about what happened as possible.